Support
We are here to help.
Pick the channel that matches what you need. Most general questions are answered within one business day.
General help
Account, login, push notifications, payments and feature questions.
support@cupside.app
Bug reports
Crashes, broken brackets, miscalculated standings or any visible bug.
bugs@cupside.app
Abuse and reports
Cheating, harassment, illegal content. We aim to respond within 24h.
abuse@cupside.app
Privacy
Data access, correction, export and deletion requests.
privacy@cupside.app
Frequently asked questions
I bought Pro on iPhone, can I use it on Android?+
Pro is tied to the store account that purchased it. To use Pro on a different platform you need to subscribe again on that platform. Contact support@cupside.app if you need help.
How do I cancel my subscription?+
Open Settings → Apple ID → Subscriptions on iOS, or the Subscriptions section in the Google Play app on Android. Cancellation takes effect at the end of the current billing period.
My match result is wrong — what now?+
If the match is still pending, your opponent can dispute the report. If it is already confirmed, contact your league or tournament admin. For platform-wide errors, email bugs@cupside.app with screenshots.
How do I delete my account?+
Visit /account/delete and follow the instructions, or email privacy@cupside.app from the address tied to your account.
Need to delete your account? Go to cupside.app/account/delete.